Microsoft Arc Mouse keeps disconnecting.

Question

Hello, I recently purchased a Microsoft Arc Mouse. I set this up as per instructions. My laptop bluetooth easily saw the mouse and it worked perfectly. However, after putting the computer to sleep for a period of time(lid down) the mouse was no longer connected. I have to go to Settings - Bluetooth - add a mouse. 

My laptop is a new Asus ZenBook Model UM431D.

I have been able to replicate this issue on another older laptop, both are running Windows 10 build 1909.

I am using Win 10 drivers. I am running Microsoft Mouse and Keyboard Center (although this issue existed prior to installing this).

Batteries in mouse listed as being 96% full.

Please help.

Answer 1

Hi BillKane,

Thank you for reaching out Microsoft Community. We're sorry for the delayed response.

To further troubleshoot this issue, what I'd like you to do is to uninstall/reinstall the Bluetooth and Mouse driver in Device Manager.

To do that, make sure that the mouse is currently connected to the Surface device. Open Device Manager. Expand Mouse and Other Pointing Devices**|**Bluetooth. Look for the mouse  driver, right-click on each driver and select "uninstall device". Please leave the box unchecked if a pop up will show up before you can uninstall the drivers successfully. Once done, kindly restart your device.

Once it's done completely, go to Settings> Devices and if the mouse is still paired to your device, kindly unpair it and restart the device again, then re-pair it afterwards and check if this works.

If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

Kind Regards,

Crest_Z