Bing and Start apps completely broken on surface duo 2

Question

The Bing app and its stable-mate 'start' are completely broken on surface duo 2. News is unreadable, with flickering while the app hunts for a display aspect. Comments are also broken and refuse to show more than two comments. There is zero gesture support which the surface duo uses for interactions. Overall, a completely subpar experience for a Microsoft app on a Microsoft handset, a $2500 handset no less. This is appalling for such an expensive device that comes from your company. Fix it please.

I've also tried to log the issue through multiple supplied email addresses which all have bounced, which is not a good look.

Answer 1

I have been having the same exact experience for months. In addition to what you describe, the home page of Bing app also only shows 1/2 of each tile in the left column. I don't understand how Microsoft can let this continue for so long on their own premium device. It's very discouraging!

Answer 2

Hi Allicit.

We are really sorry about the issues that you are facing with your Surface DUO 2, this is not the experience that we want for our customer.

Please provide us more details about this issue following the next steps:

1. Go to Settings > About
2. Scroll down to 'Build Number' and tap on it 7 times and you will see a popup that Developer Options have been enabled: "You are now a developer!" (You may need to enter your password/PIN at this point).
3. Navigate back to Settings > System > Developer Options, and tap on 'Bug Report'
4. Leave the selection on 'Interactive Report' and then tap 'Report'. Your device will vibrate and the device will take a moment to finish collecting the report. You can also view progress in your Notifications.
5. After you bug report has completed, You can tap on the completed Bug Report and you will have the option to 'Share' the file. Please upload it to this thread.

Also you have if the issue persist, please follow the next steps to get in contact with our Technical Support Team from your Windows device.

Download the Surface Application to any Windows 10/11 machine from the Microsoft Store

1. [Surface - Microsoft Store Apps] (https://apps.microsoft.com/store/detail/surface/9WZDNCRFJB8P?hl=en-us&gl=us)
2. Press the Text bubble with the question mark on it on the top right hand side of the application main screen
3. Type in your issue and then scroll to the bottom and press "Sign in to contact Support"
4. Sign in with your Microsoft Account
5. Fill out the form to initiate a help ticket
6. A Surface Advocate should contact you within 8 business hours to start assistance 

Thank you very much

Answer 3

Really? I think you know this is an issue. Why would you ask for all this information when you are surely aware that this is a problem. This doesn't offer any solace to those of us who have invested thousands of dollars and time into your eco-system and have not, like so many others, jumped ship and gone to Apple.

Answer 4

I had this issue, and what fixed it for me was to long press on the app icon, go to a App Info (scroll right), then scroll to the bottom and choose App Details which will open the app on the Google Play Store. From there, choose Uninstall. Then click Open, and it worked for me. After I successfully opened the app, then I clicked update on the app in the store, and it still worked after it updated.