Surface Pro 3-WiFi turned off

Question

My surface has WIFI Radio turned off. I have Marvell AVASTER network adapter installed, updated, enabled but not connected. However, no WiFi networks are available to be connected. Neither I have the WiFi icon available on network setting menu. I only have airplane mode and Ethernet. It's similar to when the WiFi switch is turned off in the old laptops. However, I don't see any WiFi switch in my Surface. Could some one help me to solve this issue?

Answer 1

can you please tell us everything you've tried? two button reset? reimage from

downloadable image? if you've "tried everything" you really need to either go to

a physical retail Microsoft Store if you are in the USA, or contact support

https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

>>I already did it but the issue continue

Answer 2

in the Start/Cortana search field type

ncpa.cpl

and press enter

does your wifi adapter show as enabled or disabled? right click if disabled and

set to enabled

please report back and we will provide more steps if this does not resolve

Answer 3

Thanks Barb but I already had done it and nothing. although WiFi adapter icon is there and enabled, not WIFI networks are available to be connected. I disabled and enabled again and when I push connect, nothing. Also, I push diagnose and says that I have not chosen to connect any of available wireless networks...however, I don't see the menu with the list of wireless networks available.

Answer 4

open device manager, uninstall but do not delete the driver for the marvel

avastar wireless adapter.

if you've already done that, please post a complete list of what you've tried

already.

Answer 5

Thanks Barb. I already did it but the issue continue. As I said before, the wifi radio is off and I don't know how turn it on again.