Surface Pro 9 Screen Flickers/Scramble

Question

Hello,

I am facing a very weird issue with my Surface Pro 9 Screen. I have been getting tiny flickering / screen scramble, extremely randomly, maybe once in 5-6 hours. I have tried contacting the support but I do not think I have been given any proper solution and it's annoying. Rather, I have been asked to do the impossible task of getting a video recording of this phenomena. I can't be staying without a device especially considering my workload as a graduate student and I have been consistently dealing with unreliability. And I also can not be dealing with this non sense of wasting my whole day recording the screen for a random lucky chance of observing the flicker.

Anyway, the issue is that I am worried about the long term health of my screen. As of now, there is no inconvenience caused by these flickers because they happen for about < 1s and once in 5-6 hours on average. But I am extremely worried about the long run. I don't want to be wasting my time sending this device for repairs for issues that should not have arise in the first place. Is there any reliable fix for this situation?

I have tried disabling or changing graphic settings and I have tried all the default steps of updating/reinstalling drivers. I have also kept my surface pro to default setting as much as possible without any modification.

I'd also like to know if it's just possible to get this device replaced? I am still under 1 month period from the date of arrival of this product. Although, I am unable to see any return option which is also distressing me.

Overall, I am extremely worried about how it will pan out in the long run. I absolutely do not want to be wasting my time over this. Please help.

Answer 1

Hi Varinderjit Mann,

Thank you for reaching Microsoft Community.

I've sent you a private message for some details. Please check your profile's inbox and feel free to respond.

We look forward to your response.

Kind regards,
Marrion

Answer 2

This issue has been resolved with a replacement. Thank you.

Answer 3

Hi Varinderjit Mann,

Thank you for confirming and thank you also for spending time here in the Community.

Kind regards,

Marrion

Answer 4

I recently began noticing the same issue. This issue began persisting when using "Microsoft EdgeVersion 107.0.1418.56 (Official build) (64-bit)".

Please advise what steps can be taken or if replacement is necessary. I'purchased the Surface Pro 9 device approx 30 days ago.

Answer 5

Im experiencing the same issue. Happens a few times a day. Doesnt really effect performance but is really annoying and ruins user experience. Hoping for a software fix too.