Blurry notification box

Question

Hello,

I have a problem with the pop-up folder/ notification display (I do not know how to call it exactly, so please see the images)

The notification box of some apps and the downloading folder appear very unclear with low resolution. Their area is blurry.

Answer 1

Hi, quocvo142!

Thanks for reaching out to Microsoft Community and posting your concerns regarding the blurry text on small windows like notification pop-up and pop-up when downloading items. May I know if the issue started just recently? Any changes done on the device? Is there an external device connected? 

In the meantime, please perform the steps below to troubleshoot the issue.

·         Check for Windows Update:

Go to Settings > Update & Security > Windows Update > Check for Updates

Please restart your device to apply the updates.

·         Run Surface Diagnostic Toolkit and make sure to complete the tasks.

·         Force shutdown the device and restart. 

1. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.
2. Press and release the power button to turn your Surface back on. You should see the Microsoft logo.

If that doesn't work, here's how to make sure your Surface turns off completely:

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this about 20 seconds), then release the power button.

Also visit this page to Fix apps that appear blurry in Windows 10.

If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.  

Kind regards, 

Janette_Z

Answer 2

Hello, Thanks for replying,

May I know if the issue started just recently? =>I just bought this for about 3days, so yes, It started from the first day.

Any changes done on the device? => No changes

Is there an external device connected? => No

I have done all the things you guided, but It did not work at all.

Are there any other ways?

Thanks,

Answer 3

Hi, quocvo142!

Thanks for answering my questions and I apologize for the delayed response. As for your concern, you may need to reset the device before sending it in for replacement. Check these 3 forms of Reset below:

Fresh Start:

            Fresh Start is the least intrusive form of reset.

            You will not lose any files or personal information.

            You will need to reinstall desktop programs.

            Fresh Start also ensures you have has all available updates once complete.

            If there is an issue with Windows itself, the issue may still occur after a Fresh Start.

Reset from Within Windows:

           This option uses the devices Hard Drive Partition to reimage the device.

           This option can delete personal data (You can choose Keep my files or Remove everything).

           You will need to reinstall desktop apps.

           You will need to run updates upon completion.

           If there is an issue with the partition, the issue may still occur after the reset.

USB Recovery:

          This option reimages the entire device, including the partition on the hard drive.

          It is the most complete form of reset.

          You will need to back up your personal data.

          You will need to reinstall desktop apps. You will need to run updates after completion.

          If the issue occurs after a reset, then the root cause is very likely hardware related.

          You will need to download and set up a recovery image on a USB drive. Open USB recovery link to get started. The information on what size and type of drive is provided at the destination page.

Regards,

Janette_Z