Bluetooth Settings for Surface Dial (Wheel) crashes settings app every time

Question

I have two machines both running Windows 11: Desktop and a Surface Pro X.

I've tried connecting the Dial to both machines. The device connects and works as expected, but going into the Settings -> Bluetooth -> Wheel area immediately crashes settings every time on both devices.

It doesn't flash any settings before crashing; it just shows an empty page like it's transitioning, then crashes like as-if it was loading the settings from the Dial but couldn't understand them or something.

I need to access the settings and it's a frustratingly consistent failure.

How can I resolve this?

***Moved from: Windows / Windows 11 / Settings***

Answer 1

Passing forward that Sonia Cuff came with a functional workaround on ‎Dec 21 2021 at this Microsoft Tech Community thread:

https://techcommunity.microsoft.com/t5/windows-11/crash-when-trying-to-quot-add-an-app-quot-in-quot-wheel-quot/m-p/2856345

Sonia Cuff provided the following steps:

1. Open Settings

> 2. Network & Internet

>> 3. Advanced network settings (bottom)

>>> 4. Data Usage

5. While on the Data Usage page, type "wheel" in the top left search bar ("Find a setting...")
6. Choose "Wheel Settings"
7. Wheel settings should now be stable for this session.

NOTE: If you exit the settings app, you need to repeat these steps, even if you haven't rebooted.

Sonia hopes this helps until a fix is rolled out -- she is a genius.

UPDATE: After 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5010795):

After selection of app in "Add an App" page, the settings will crash; however, ...

GOOD NEWS: The app will now appear in the "App Tools" list at the bottom of the Wheel settings page and can be customized.

Answer 2

Facing the same issue. It has to be fixed through a software update. GOD knows when microsoft will address the issue

Answer 3

Same situation. Everything worked fine on Windows 10, with the upgrade to 11 cannot access the settings anymore.

So the dial works in the standard settings = completely useless to me, as I hate the activated feedback and do not need the standard functions like volume control.

Answer 4

This fix seems to no longer be working. I can get in to add the app, but when I select the app it force closes again.

Answer 5

After 2022-01 Cumulative Update for Windows 11 for x64-based Systems (KB5010795):

Confirmed, after selection of app in "Add an App" page, the settings will crash; however, ...

GOOD NEWS: The app will now appear in the "App Tools" list at the bottom of the Wheel settings page and can be customized.