Surface Laptop 3 Screen Randomly turns black

Question

The screen randomly turns black, though the back lit keyboard remains on. To fix this issue i must force shut down the laptop, though the moment it turns off it makes a pop sound. This happens every few hours and i have noticed no trend/trigger to this issue.  Really inconvenient as it closes all apps, especially frustrating when using word and all progress is lost.  

Any solutions or similar problems please let me know ASAP.

Thanks

Answer 1

Hi, Driver_J

My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

Follow these steps:

Press the Start key and type the word CMD or Powershell, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth

•- DISM.exe /Online /Cleanu p-image /Restorehealth

•- DISM.exe /online /cleanup-image /startcomponentcleanup

•- sfc /scannow

https://support.microsoft.com/en-us/help/929833...

Answer 2

hi @JeffreyCloutier

The proposed solution did not work as the black screen is still occurring. Any other solutions, i checked event log and it says Kernel Power, critical error 41. 

Thanks

Answer 3

Hi,

Critical error 41 is called an unexpected restart which usually you do after screen turning black.

Please run the Surface diagnostic toolkit:

https://support.microsoft.com/en-in/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

Let us know how that goes.

Answer 4

Check this link, I hope it helps.

https://docs.microsoft.com/en-us/windows/client...

Answer 5

Hi,

The question has been moved to the Surface forum for better help.