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Laptop not charging after power drain

Anonymous
2019-12-08T05:57:22+00:00

I was working last night on my laptop when it showed that battery had gotten low. I plugged it in and started working again. Till then the power was fine. Shortly after,i decided to go to sleep and for some reason, switched off the power.

I didnt shut it down and some background processes were running, I'm guessing that its battery got drained in the time and now it won't charge. 

I mean the charging pin glows but when i open it, the battery button in taskbar flashes a cross and the pc locks automatically.

Is it supposed to hapoen or should i i  concerned?

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2019-12-08T17:49:30+00:00

    HelloAkash_Pratap_Singh ,

    Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.

    here are the steps that we can try to resolve this issue:

    1. press and hold the power button for 20 seconds
    2. press the Windows logo key + Ctrl+ Shift+ B.

    If none of these steps resolve the problem, you can submit service request to Microsoft.

    Click here

    Please keep us posted.

    Regards,

    Jonas_T

    7 people found this answer helpful.
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