Submitting a warranty claim for Microsoft Sculpt Ergonomic Desktop Keyboard & Mouse Bundle

Question

I need to submit a warranty claim for my Microsoft Sculpt Ergonomic Desktop Keyboard & Mouse Bundle. I cannot seem to find the solution or the steps to do this. It is still under warranty. Is there a customer service center I can call?

Answer 1

Hello MikaylaSE,

Thanks for reaching out to Microsoft Community.

We understand how urgent this matter is and how important to get your accessories serviced.

Before anything else, as much as we would like to help, but any warranty claims here in the Community are already out of our expertise. With that being said, it would be best to get in touch with the Microsoft assisted support as they have the right resources and tools to get your device accessories diagnosed and check your replacement options, if necessary.

Please contact the live support team through Contact Us - Microsoft Support. In any event the link won’t go through, try it on another browser or In-private browser.

We appreciate your understanding.

Regards,

StevenK

Answer 2

Hi Steven,

Unfortunately the support page you linked me too does not provide an option to live chat with an agent and none of the pre-loaded options answer the issues I am experiencing. Is there a phone number I can call?

Mikayla