Does I5 surface pro 7 have a fan?

Question

Hello

I bought this surface book pro-7(i5-1035G4) last year, but throughout the year, I never heard the fans running once, even though cpu is 90%+ and memory is 70%+ this i5 generation is fanless? and there is always blue screen happening

regards

Answer 1

Hello Yile Zhang,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how concerning it is to have such problem.

I'd like to inform you that Surface Pro 7 with i3 and i5 processors models are fanless and only reliant with passive cooling. Surface Pro 7 with i7 processor has fan and active cooling though.

If your device is experiencing sudden blue screen error, I'd suggest following the methods on Troubleshoot blue screen errors - Microsoft Support.

I hope this helps. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.

Answer 2

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)