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Surface Book2 diagnostics toolkit

Anonymous
2019-12-18T21:05:41+00:00

Is Diagnostics toolkit_sa.exe the correct one for Surface Book 2?

Surface | Surface Book | Install and update

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  1. Anonymous
    2019-12-19T00:18:53+00:00

    Hi alanbloom,

    Thank you for reaching out to Microsoft Community.

    If your Surface Book 2 is used under Consumer/Personal, you may refer to this page for the Surface Diagnostic Toolkitand choose the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro under item number 2. The filename should be SurfaceDiagnosticToolkit_SA.exe.

    For Surface under Commercial, you may refer to this page for the Surface Diagnostic Toolkit for Business.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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  1. Anonymous
    2019-12-19T00:53:12+00:00

    Marrion Y,

    Home Personal, not Business. 

    I thought my new Arc mouse is not in working order. It can scroll up/down, but not left to right. I think the problem is nothing wrong with the mouse, because many documents can be only scrolled up and down. I think this problem is minor. 

    The touch pad works fine with my fingertips. The cursor moves in all directions.

    When I am ready, I will do the toolkit.

    Also, I got Surface Book 2 two days ago.

    Thank for the reply.

    Alan

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