Trying to set up my new surface pro. It is not recognizing my Microsoft email. I just used it and logged into my old surface as well as this iPhone to type the question.

Question

My new surface pro is not allowing me to add my Microsoft account so I am unable to set up the new laptop. I just confirmed and logged into my account on my old surface Pro as well as this iPhone, which is how I’m able to get into this chat, so I know the username and password works. Please advise otherwise I cannot set up my laptop and transfer all of my data.

Answer 1

Hi Cons1234!

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this may have caused you. We're here to help and let's work on this together.

I understand you're having issues with setting up your new Surface device. Happy to help and provide more options here.

First of all, congratulations on your brand new Surface Pro. For us to further isolate the issue please allow us to ask a few questions.

• To have a better view on the issue, could you please send us a photo of the error?

We'd love to provide you more information about this however, we may need to wait for your response to the questions above to ensure that we understand your concern correctly and we can provide the necessary information.

Regards,

RodelioP.

Answer 2

Hi Cons1234!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.