Surface Pro 4 keyboard not working

Question

Hi,

Since a few weeks my Surface Pro 4 no longer recognizes the keyboard. I tried all of the solutions found on this board and the internet, such as:

 - Try a friend's keyboard; also not recognized.

 - Get all the most recent updates; no effect.

 - Try all the different types of hard and soft reboots; no effect.

Any other ideas on what might cause this?

Thanks in advance!

D

Answer 1

Hello DavidV83,

Thank you for bringing this up. To help you out, we suggest taht you check Barb Bowman's and Robert Aldwinckle's suggestion on this link. You might as well check Andystoys's solution here.

Hope this information helps you.

Answer 2

You can find hundreds of people reporting this issue in this forum and

elsewhere. If the typecover does not work in the UEFI then nothing is going to

fix this. Microsoft has not acknowledged that there is a problem and will only

suggest an out of warranty exchange ($450 US).

The UEFI settings can be adjusted only during system startup. To load the UEFI

firmware settings menu:

1. Shut down your Surface.
2. Press and hold the volume-up button on your Surface and at the same

time, press and release the power button.

3. When you see the Surface logo, release the volume-up button.

The UEFI menu will display within a few seconds.

>Any other ideas on what might cause this?

Answer 3

Hi,

Thanks for the reply. I followed Robert's suggested check and got the following. It seems like the type cover is not even part of the list (similar result with and without type cover attached). Any idea?

DisplayName                              Name                          Started  State    Status

Surface Accessory Device Service         SurfaceAccessoryDevice        TRUE     Running  OK

Surface Button Service                   SurfaceButton                 TRUE     Running  OK

Surface CoSAR Driver Service             SurfaceCoSAR                  TRUE     Running  OK

Surface Digitizer Integration Service    SurfaceDigitizerIntegration   TRUE     Running  OK

Surface Display Calibration Service      SurfaceDisplayCalibration     TRUE     Running  OK

Surface Dock Integration Service         SurfaceDockIntegration        FALSE    Stopped  OK

Surface Integration Driver               SurfaceIntegrationDriver      TRUE     Running  OK

Surface Pen Click Filter Service         SurfacePenClickFilter         TRUE     Running  OK

SurfacePenDriver Service                 SurfacePenDriver              TRUE     Running  OK

Surface Pen Integration Service          SurfacePenIntegration         TRUE     Running  OK

Surface Storage Firmware Update Service  SurfaceStorageFwUpdate        TRUE     Running  OK

Surface System Telemetry Driver          SurfaceSystemTelemetryDriver  TRUE     Running  OK

Surface Touch Servicing ML               SurfaceTouchServicingML       TRUE     Running  OK

Answer 4

Hello Barb,

Thanks for the reply. I'm not completely sure what it is you're suggesting. In the UEFI menu all I can see is that the type cover port is set to "On".

Thanks.

D

Answer 5

can you use the trackpad/mouse on the typecover to select anything while in the

UEFI menu?