Problem Downloading Diarium

Question

Hi , l was looking for a journal app for Microsoft Pro and found Diarium. I bought the App on Microsoft Store but was unable to download it - it showed an error message on every attempt . I purchased it for a second time assuming it to be an issue with my initial purchase, however I've still not been able to install it. How do I solve this issue?

Answer 1

Hi, NewUser99999!

Thanks for reaching Microsoft Community. We are sorry to learn you have issues installing Diarium as it will not download from the Microsoft Store. Thanks for taking the time to let us know about this. We know how important it is for you to be able to record your daily journal on your Surface Pro 6.

Since you are experiencing this issue with the app from Microsoft Store, kindly follow the steps below:

First, make sure your Microsoft account is signed in

• Please check if Windows has the latest update: Select check for updates now, and then select Check for updates.  Or, select the Startbutton, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now. Please restart the device so that it will be installed.
• Try to download the app and install it. If it will not work, please proceed with the next step to update Microsoft Store.
• Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates> Get updates. If an update for Microsoft Store is available, it will start installing automatically.

You can also visit this page to be guided with how to resolve problems with apps from Microsoft Store.

We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

Kind regards,                                                                                                                 

Janette_Z

Answer 2

Hi Janette, 

Thanks for replying,

In order of the steps suggested, 

• I updated Windows and restarted the device to install the updates.
• Microsoft Store still showed the 'ERROR' message when I tried downloading the app.
• Microsoft Store did not have an update available.

The app is still not downloading and showing 'ERROR' instead.

Any alternate suggestions are welcome.

Warm Regards.

Answer 3

Hello, NewUser99999.

We are sorry to learn it did not download. You might want to try resetting the Microsoft Store cache, then try to install the app. 

Press the Windows Logo Key + Rto open the Run dialog box, type wsreset.exe, and then select OK.

Note:  A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Let me know how it goes.

Thanks!

Regards,

Janette_Z

Answer 4

Hi Janette_Z,

Thank you for replying.

When I tried your suggestion, the Command Prompt window did open. However, it did not close and the Microsoft Store did not open.

It didn't work in short. Is there anything else I can try?

Thank you,

Anna