Missing drive and battery icon on Surface Pro 7

Question

I updated all my Surface Pro 7 drivers using another software

But you don't have the battery driver in the device manager and the battery icon in Taskbar, while the device uses the battery correctly for several hours, but I can't understand how much the device has charged.

I completely reset the device once and it didn't work again

How can I solve this problem?

Thank you for your help

Answer 1

Hi Shayan Rakhshan,

Thank you for reaching Microsoft Community. I understand that you are experiencing an issue with the missing drive and battery icon on your Surface Pro 7.

Firstly, I would like to ask if you have tried updating your Surface Pro 7 drivers using the official Microsoft website? If not, I suggest you download and install the latest drivers from the Microsoft website. Here's the link to download the latest drivers for Surface Pro 7: Download Surface Pro 7 Drivers and Firmware. from Official Microsoft Download Center

If you have already updated your drivers using the official Microsoft website and still experiencing the same issue, then it's possible that the battery driver is corrupted or missing. In this case, I recommend you try the following steps:

Step 1: Leave the Surface plugged in and open the Device Manager by pressing the Windows key + X and selecting Device Manager from the list.

Step 2: Expand the Batteries category and right-click on the Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.

Step 3: After uninstalling the battery driver, restart your Surface Pro 7.

Step 4: Once your device has restarted, open the Device Manager again and click on the Action menu and select Scan for hardware changes.

Step 5: The battery driver should automatically reinstall. If it doesn't, then you can manually install the battery driver by downloading it from the Microsoft website. Here's the link to download the battery driver for Surface Pro 7: Download Surface Pro 7 Drivers and Firmware. from Official Microsoft Download Center. After installing the battery driver, you should be able to see the battery icon in the Taskbar and check the battery percentage.

If issue persists, I recommend doing a clean installation of Windows on the device through USB Recovery to and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device. You will need also a 16GB/32GB of flash drive that must be formatted into FAT32 prior to downloading the Recovery Image. See the steps below for guidance.

How to Download, Create and Use a USB recovery drive

To download the Recovery Image:

• You'll need another working device running on Windows.

1. Go to: Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

 Format USB Drive:

• Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Shutdown the Surface
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. Surface will start the recovery software on the USB recovery drive
7. When prompted, choose your language options and keyboard layout
8. Select Troubleshoot
9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
10. If prompted, select Repartition the drives
11. If prompted for BitLocker Key, tap Skip this Drive

Let me know how it goes.

Kind regards,
Marrion

Answer 2

Hi Shayan Rakhshan,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion

Answer 3

Hi - I have a surface pro 7+, OS 22631.2801 and have no battery icon on taskbar. I did have one before I upgraded from win 10 to win 11. When I open Task Manager, there is NO Batteries category, so I can't follow the suggested procedure. Please help. Thanks

Answer 4

Hi
thanks for your help
but I still have a problem
the main problem is that I don't have battery driver in my device manager