Intermittent audio pops from speakers, when audio starts/stops playing, and slight hissing noise from speakers

Question

The audio pops from the speakers mostly occurs when typing a lot on the onscreen touch keyboard, but I think it's a more general issue related to the audio device being activated/deactivated. The audio pops are a similar to what I sometimes hear when the device wakes up from sleep, while the audio is in use. There is also a slight hissing noise from the speakers, the moment the audio device starts getting used, such as when I bring up the touch keyboard or start typing on the touch keyboard.

This hissing noise and audio pops seem to be much less pronounced on my old SP5, where I have to put my ear next to the speakers to be able to hear it, but on the SP7 I notice it at normal tablet usage distance.

I also tried searching on google for these issues, and found one reddit thread regarding the SP7.

https://www.reddit.com/r/Surface/comments/e3xs0q/sp7_speaker_noise_problem/

And it seems to be a common issues in the past.

https://www.google.com/search?q=surface+audio+pop

https://www.google.com/search?q=surface+speaker+pop

https://www.google.com/search?q=surface+hissing+speaker

https://www.google.com/search?q=surface+speaker+noise

https://www.google.com/search?q=surface+static+noise

My Windows is fully up to date, and I already tried disabling the microphone, Surface Diagnostic Toolkit, manually updating Drivers & Firmware, etc.

My specs are Surface Pro 7 - i7 - 16GB - 512GB

Answer 1

Hello XKC,

Thank you for reaching out Microsoft Community. We really appreciate all the efforts that you did just to possibly resolve the issue.

For the meantime, please run**Surface Diagnostic Toolkit****.**It is a self-healing tool which looks for potential issues and fixes them, as well as ensures your device is completely up to date. Or manually check Windows Updates by going to Settings > Update & Security > Windows Updates > Check for updates. 

if this step will not work we may try to download and install the latest drivers and firmware's manually Click here.

Please keep us posted.

Regards,

Jonas_T

Answer 2

As my original post states, I already did all that.

Answer 3

HelloXKC ,

Thank you for reaching out Microsoft Community. 

try to perform a fresh start in your Surface:

To use Fresh Start, select Start Windows logo Start button > Settings Gear-shaped Settings icon > Update & security Circular arrows Sync icon > Windows Defender > Device performance & health. Under Fresh Start, select Additional info > Get Started. 

Note: Fresh Start will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device. You will not be able to recover removed apps, and will need to manually reinstall these apps later.

Please keep us posted.

Regards,

Jonas_T

Answer 4

My device is brand new out of the box, and resetting isn't known to solve this.

https://www.reddit.com/r/Surface/comments/e3xs0q/sp7_speaker_noise_problem/

Answer 5

Hello XKC,

Thank you for reaching out Microsoft Community. for us to isolate the problem to determine if it is a hardware or software issue we can try to do a fresh start but if you don't want to do that

you may visit your nearest Microsoft Store or you may contact Support Click here.

Please keep us posted.

Regards,

Jonas_T