Crack screen

Question

I’m heart broken. I have taking good care of my surface pro 7 i5. Which I have owned brand new since 22 April 2022 It’s never been dropped or even bumped. I last played AOE on it then closed it up. I opened it this morning to find the screen cracked in the bottom left. The crack is affecting the colour. Lines of different colours up and across the screen. There are no mark, dents or chips. The crack just appeared as though coming from the inside of the machine.

Answer 1

Hi craigcroucamp,

Thank you for reaching Microsoft Community. We're sorry to know what happen to your Surface Pro device. Any physical damage on the device considers as a hardware problem. For hardware concerns, we recommend contacting our live support team to check options for your device. You may reach them using the Surface App following the instructions below.

1. Open the Surface App and select Help & support > Get help.
2. Type in the problem you need help with.
3. Look at any available solutions offered and select Contact Support.

I wish you all the best and keep safe!

Kind regards,

Lavenia

Answer 2

Hi

Thanks for the reply. I just tried to wake the pc bug the screen is now completely dead. On further examination the screen is not cracked. But it appears as though the part that created the picture is damaged/ cracked. Some how it sustained internal damage. This is clearly a factory flaw. But the pc is no longer in warranty.

Please help

Answer 3

Can you send us a photo of your device screen?

Answer 4

The outer screen is not cracked. What appears to be a crack is behind the glass

Answer 5

There is no damage to the outside that could have caused this.