Surface Arc Touch Mouse not working with my Mac or eny other laptob

Anonymous
2025-01-04T10:10:47+00:00

I've recently purchased a Surface Arc Mouse. Souris Arc to use with my MacBook pro 2011

But I cannot pair, and I also cannot find it in the Bluetooth search list nor on any other laptop computer device, but it only appears with mobile phones only and pairing is done  and pairs with them. Please help.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2025-01-05T08:43:56+00:00

    Hi Ana, 

    Welcome to Microsoft Community.

    It sounds like your Surface Arc Mouse is having trouble connecting to your MacBook Pro or other laptops.

    According to the information you provided, your MacBook Pro only supports Bluetooth 2.1 [MacBook Pro (13-inch, Late 2011) - Technical Specifications - Apple Support], and to use Surface Arc Mouse your device needs to support Bluetooth 4.0 or higher. Use Microsoft Arc Mouse or Surface Arc Mouse - Microsoft Support

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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  1. Anonymous
    2025-01-05T12:40:41+00:00

    Is there any solution or external tool to address this matter?

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  2. Anonymous
    2025-01-07T09:50:25+00:00

    Hi Ana,  

    Since your MacBook Pro only supports Bluetooth 2.1, the most straightforward and effective way to solve this issue is by using an external Bluetooth USB dongle. These dongles provide Bluetooth 4.0+ support, which is required for the Surface Arc Touch Mouse to pair successfully.

    As for whether your MacBook supports external Bluetooth adapters, you can contact Apple Support to confirm. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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