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i cant boot from usb in Microsoft Surface Pro, 11th Edition

Anonymous
2025-02-26T10:05:23+00:00

i have Microsoft Surface Pro, 11th Edition with snapdragon CPU

  • I tried many USB fat32 and ntfs but still same issue

the USB work in every other laptop
but the issue in Microsoft Surface Pro, 11th Edition

I tried many Microsoft Surface Pro, 11th Edition ( about 4 laptops ) all same issue

so what is the issue exactly ?
i entered to uefi and remove every boot expect USB , but still its enter to windows and not booting from USB

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-02-27T04:16:24+00:00

    Hello, Meshari T AlMughamisi.

    Welcome to Microsoft Community!

    Are you currently trying to format your Surface Pro 11?

    You need to note that Surface devices need to obtain a specific recovery image to create a USB drive. We need to go to the following site to get it:

    Surface Recovery Image Download - Microsoft Support

    I'm not sure for the moment how you created the recovery media previously. If you are using a regular Windows ISO, you may run into surprises. Regular images usually don't contain the drivers needed for Surface devices, and they also don't contain the components needed for ARM devices.

    Therefore you need to make sure that the media is created correctly. Then you can boot the device from USB following the guidelines in the support link below:

    Creating and using a USB recovery drive for Surface - Microsoft Support

    I am here looking forward to your progress and always support you.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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