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Why is my keyboard curving?

Anonymous
2024-06-14T20:21:03+00:00

My Surface Laptop is the best laptop I've ever owned, and I've had several different brands. It works great after almost four years but I noticed that the keyboard is curving slightly (up in the middle, then sloping down on both sides, causing the laptop to not close completely. Does anyone know why this is happening, if it's fixable, and it's going to get worse?

Surface | Surface Laptop | Safety and security

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  1. Anonymous
    2024-06-15T08:56:33+00:00

    Hello Roslyn Ali,

    Welcome to Microsoft Community.

    Thank you for your support of Microsoft products.

    Let me kindly remind you here that if you've noticed a bulge in the middle of your Surface Laptop 2 keyboard, then I suspect the device's battery is already bulging.

    In order to confirm this, or to repair your Surface Laptop 2 and prevent this problem from getting worse, I only recommend that you send this device to the Surface Support team for inspection or repair as soon as possible.

    I can direct you to Surface live support, who can assist you in creating a Surface repair order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface, press Enter, and click "Contact Support" at the bottom:

    1. Select Technical Support and select the device model you are currently using in Produce family, then click Confrim:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    However, please allow me to kindly remind you that currently we have received feedback from some users that they encountered errors when contacting through Chat support, and we are investigating this situation. Therefore, if you cannot contact the Surface technical support team through Chat support, please try Phone support and leave your contact information according to the guidelines. Surface support will call you back.

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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