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Keyboard and pen stopped working

Anonymous
2022-11-29T10:05:48+00:00

Hi

My Surface pro 8 keyboard stopped working and now the pen. I checked the UEFI and clean the charge point still not working. Please I need fixing.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2022-11-29T14:12:44+00:00

    Hi goke,

    Thank you for reaching Microsoft Community. I'm sorry to hear that the typecover and pen of your Surface Pro 8 stopped suddenly stopped working.

    How about the touchpad of your typecover, does it still work or not also?

    You mentioned that you checked on the UEFI already, did the typecover worked on the UEFI screen or not? To do the test, you may select Date and Time option in the UEFI screen then try typing anything on the New date and time space provided. Make sure to delete any inputs after then exit UEFI.

    When you go to the UEFI menu, select Devices also then see if the Type Cover port is enabled.

    If in case the typecover does not work also on the UEFI screen, this is likely a hardware issue already. I suggest contacting our live support for options available and for further assistance. You may contact them through the Surface app installed on the Surface by following these steps:

    1. Open the Surface App and select Help & support > Get help.
    2. Type in the problem you need help with.
    3. Look at any available solutions offered and select Contact Support.

    Kind regards,

    Marrion

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  2. Anonymous
    2022-11-30T11:10:09+00:00

    Hi,

    I have tried the solutions you suggested. However, the typecover did not come up. I believe it is a hardware issue and is not charging the pen. I tried contacting live support and followed your instructions. I saw my surface pro 8 but not my type cover or pen on my device page.

    Please how do I proceed?

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  3. Anonymous
    2022-11-30T13:48:54+00:00

    Hi goke,

    Thank you for confirming. The typecover and the pen won't show up the app. If you are prompted to select a device, just select the Surface Pro 8. You can also contact them through this:

    1. Go tohttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0Contact Us - Microsoft Supporthttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Kind regards,
    Marrion

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