Restore Surface 3 to Factory settings

Question

Hi,

I'm trying to restore my Surface 3 back to factory condition.

However when I go to Setting<Recovery (Reset this PC), I do not have the Factory option as should be.

I also tried to to check the option to use USB stick, but here I have the problem that I cannot find the file to download.

Please advice how can I restore the Surface 3 back to Factory condition  (win 10)?

Thanks in a head!

Answer 1

Go to https://support.microsoft.com/en-us/surfacerecoveryimage

(with a different Windows computer if yours is not working properly)

and download a recovery image for your Surface. You will need a 16GB USB stick

formatted FAT32 (use a Windows computer). Use FULL format and not quick format.

Give the volume a name like surfboot.

Unzip/extract the recovery zip to the formatted USB stick and then-

To reset your Surface from a USB recovery drive:

Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

button for 30 seconds).

Step 2:     Insert the USB recovery drive into the USB port on your Surface.

Step 3:    Press and hold the volume-down button while you press and release the

power button on your Surface.

Step 4:     When the Surface logo appears, release the volume button.

Step 5:    When prompted, select the language and keyboard layout you want.

Step 6:     Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of the

screen.

Step 7:     Select the target operating system you wish to reset. This

refers to the current operating system installed on your Surface.

Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

Step 9:     Choose Just remove my files.

Step 10:    Select Reset.

Surface restarts and the Surface logo displays while the reset process continues

(this can take a while).