Surface Laptop Studio won't charge (despite trying fixes).

Question

Hi, My Surface can only charge via USB-C and no longer via the proper charger. I have: cleaned, done 20 sec reboot several times, reinstalled battery drivers, run the diagnostic tool, tried other chargers that I know work etc., still won't charge. Only thing left is to send it away for service which I'm reluctant to do.

/Mats

Answer 1

Hi MatsR,

Thank you for posting in Microsoft Community.

I’m sorry to hear that your Surface Laptop Studio is not charging. Based on the troubleshooting steps you’ve already taken, it appears that the issue may be related to the charging port. The best course of action would be to have our live support team examine the device so that they can assist you with repairing or replacing your Surface device.

Just to set you an expectation. Processing replacement orders, checking the status of orders, and escalating cases are beyond our scope of support here in the community. We do not have the necessary tools to create or check orders. Only our live support team can assist you with this concern.

How to get service or repair for Surface - Microsoft Support

To contact the live support team.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

You can also check this link. Global Customer Service phone numbers - Microsoft Support

Thank you for your understanding. Please let me know how it goes.

Kind regards,

Christopher.