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Surface Pro 3 dead when charger unplugged (won't run on batter) after latest firmware update

Anonymous
2018-10-18T07:39:57+00:00

I have a surface pro 3 i5 256 (model 1631). There was recently a firmware update. However, after this update, my tablet won't power on when unplugged. And when it is on with the charger, if the charger is unplugged, the tablet shuts down. Is there any work around for this issue (a firmware update to apply?) . I tried everything (button presses etcc) but nothing worked. It is also worth noticing that my batter is stuck at 60% and it is not charging : Available (Plugged : Not charging)

Surface | Surface Pro | Power and battery

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  2. Anonymous
    2018-10-19T13:56:39+00:00

    Charging a surface with car charger !!! .. 

    I have a 15v 4a charger, tried that and doesn't work

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  3. Anonymous
    2018-10-21T10:59:40+00:00

    I have exactly the same problem on my Surface Pro 3 (Core i5, 128 GB, Windows 10 build 17763.104, BIOS Version/Date: 3.11.2550 2018/06/12) with exactly the same symptoms.

    My Surface does not power on when it's unplugged, and the battery is stuck at somewhere around 60%. When I unplug the charger, the device immediately turn off (screen turns completely black).

    I also think this problem may have been caused by the recent firmware update.

    I have already tried all the troubleshooting steps here: https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge

    I also tried using the Surface Diagnostic Toolkit, but it didn't help (only told me there is an issue with power/battery, but no fix): https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    Please is there some way to fix this? Uninstalling firmware updates does not seem to be possible.

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  4. Anonymous
    2018-10-21T12:21:43+00:00

    battery is stuck at 60% and it is not charging : Available (Plugged : Not charging)  

    Have you tried running the battery down completely?  FWIW I just found out that my phone can get charged by doing that.  So, with a smart charge indicator on the phone it might even be able to tell you when there was nothing left to drain from.  I didn't know that I have had more possibilities of keeping my phone charged until this discovery. 

    FYI

    Robert Aldwinckle

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  5. Anonymous
    2018-10-22T13:05:22+00:00

    Same thing... SP3 i5 and it ran updates, next day I came in and found it with this issue. Tried all the normal "fixes" to no avail. Looked in the logs and there was a firmware update that dealt with battery issues.

    I didn't have battery issues, my surface was working fine and was the main laptop used by a community center's robotics team. Now it is pretty much a paperweight. Battery is stuck at 62% and doesn't move. 

    I expected a fix since my friend with the same model has the same issue. I figured we'd get a fix in a day or two. Now it is a week later and nothing.

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