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Surface Mobile Mouse Stuttering Lagging

Anonymous
2021-06-08T17:01:02+00:00

My Microsoft Surface Mobile Mouse keeps randomly stuttering/lagging/freezing when using with my Dell Latitude 7420 laptop. It will freeze for one sec when moving the cursor or scrolling with the wheel. Happens frequently enough to warrant this post looking for any solutions.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2021-06-08T18:34:15+00:00

    Hello CWooly01,

    Thanks for posting your concern here.

    In this case, please see Troubleshoot problems with your Microsoft mouse or keyboard for methods of troubleshooting. You can also try to connect your mouse to another device. If the issue persists, then it may be due to a hardware failure. For any hardware related issue, kindly contact Microsoft Surface Support to seek exchange options for your mouse. If you're located outside United States, see Global Support. Replacement cost applies to out of warranty device and for further service.

    Hope this helps.

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