Hi ,I cant find HID compliant touch screen in my device manager,What can be done now?

Question

,I have even enabled showing hidden devices and have done troubleshooting also but still the problem remains. Now what can be done to enable touchscreen on my laptop?

Answer 1

Hi Rp_23,

Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

I am aware of the problem you are experiencing with your Surface laptop, which is the inability of finding the HID compliant touchscreen driver in Device Manager. I am here to help and let us work on this together.

If HID compliant Touchscreen driver is missing from Device Manager, I recommend to manually install the drivers and firmware for your Surface.

Check what is the current OS Build of your Windows version. On the search box type Winver and hit the enter key.

1. Go to Download driver and firmware for Surface, choose Surface Laptop.
2. Then click the link next to Surface Laptop 4 then click Download on the next page.
3. Choose the .msi file that matches your current OS Build and click Next.
4. After downloading, run and install the .msi then Restart.

Also check for any pending updates available including optional updates.

Go to Settings >> Windows updates >> Check for updates. To check optional updates, select advance options and click optional updates.

Let me know how it goes.

Kind regards,

Lavenia

Answer 2

Thankyou for the solution. I tried but it didn't worked. Still unable to find HID compliant touchscreen.

Answer 3

Will you confirm if the touchscreen on your Surface laptop is not working the reason why you want to enable the touchscreen?

Will you check if Intel(R) Precise Touch Device is showing on the list of your driver in Device manager?

Check any drivers listed in Device manager that has a yellow bang or error. You can share us a photo or screenshot of the error.

Answer 4

Hi,

>I want to enable touchscreen because in my work it eases many things.

>Are you talking about this intel option?

>No, I can't find any drivers having any yellow bang or error.

Answer 5

I appreciate you for providing us the photo. Yes, that is the Intel driver I am referring to.

Were any modifications made before this problem arose?

We may need to reset your Surface using a USB recovery drive. This option will reimage the entire device and reload Windows including the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device. You will need also a 16GB/32GB of flash driver that must be formatted into FAT32 prior to downloading the Recovery image. See steps below for guidance.

To download the Recovery Image: You'll another working device running on Windows.

1. Visit the page to Download the recovery image for your Surface
2. Sign in with your Microsoft Account
3. From the list of Surface devices available, select the device that you need a recovery image for
4. Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device.
5. Download the recovery image using the button on the page.
6. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

 Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format.
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
2. Select the USB drive you formatted earlier for the location and click Extract.

Use a USB recovery drive to reset your Surface:

1. Shutdown the Surface
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. Surface will start the recovery software on the USB recovery drive
7. When prompted, choose your language options and keyboard layout.
8. Select Troubleshoot
9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
10. If prompted, select Repartition the drives.
11. If prompted for BitLocker Key, tap Skip this Drive.