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movie/tv download progress

Anonymous
2020-01-24T15:46:31+00:00

Question, Recently The download progress indicator when downloading movies and tv shows just shows pending, right up until done.  Evidently the files are still downloading, there just is no progress indicated.  You don't know if you have 10 min left, or 30 sec.  I thought the issues may have been with my surface pro 6, but just bought a new Surface X, same thing.  Any ideas?

Surface | Surface Pro | Install and update

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  2. Anonymous
    2020-01-24T16:56:27+00:00

    Hi, tjday!

    Thanks for reaching Microsoft Community and posting your concern here. Based on what I checked in theMovies & TV Community Forums, there are posts regarding this. I come across these threads that would show discussions about this.

    1. https://answers.microsoft.com/en-us/musicandvideo/forum/all/movies-pending-to-download/7ee5148a-8887-4389-aab9-dc22ce3d3651?page=2
    2. https://answers.microsoft.com/en-us/musicandvideo/forum/all/downloads-pending-or-are-they/01406aa3-eaae-4ba9-b334-f4a7832c1e7c
    3. https://answers.microsoft.com/en-us/musicandvideo/forum/all/purchased-movies-stuck-on-pending-in-movies-tv-app/cf8a6554-5323-4bdc-a029-b0a2efa3f5c3

    You may try out these recommended steps troubleshoot problems with Movies & TV app on Windows 10.

    There is a comment that mentioned it is a bug in the said app showing pending download even if the file is downloading in the system. Kindly visit this page to Send feedback to Microsoft with the Feedback Hub app

    We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

    Kind regards,                                                                                                                 

    Janette_Z

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