Black Signature Keyboard

Question

Hi,

I just bought a Surface Pro 9 for business with a balck color Signature Keyboard (to match the color of the Surface Pro) and a Slim Pen 2. I like the design that the pen can be stored in the keyboard charging.

However, the keys of the keyboard seem to have some rubbery coating, which leads to a poor typing experience (this coating may help reduce the wear though). I often miss letters when typing very fast. Before ordering, I tried Signature keyboards in a store in blue and red colors (non-business models), which use plastic keycaps and provide an excellent typing experience.

It seems that the material used to make the black keyboard is different to those in other colors, or the signature keyboard that I have got has the coating because it is a business model. Do you have the experience with the black and other color signature keyboard to confirm this? Thanks! I need to order a Signature keyboard without the rubbery coating.

Thanks!

Jay

Answer 1

Hello Jay Bao,

Thanks for reaching out to Microsoft Community.

We're sorry for the inconvenience this has caused you. We understand how important the comfortability is when typing on your keyboard.

Apparently, as much as we would like to help, but this is indeed by design for its protection and to help the keyboard from wearing out. Nevertheless, Surface Pro Signature Keyboard is still a premium keyboard with next-level versatility.

But in your case, you might want to contact Microsoft Store online for more recommendations that suit your preference: Contact Microsoft Store Support - Microsoft Support

Hope this helps.

Regards,

StevenK