Surface Pro 4 Red Bar unlock icon + No UEFI access

Question

Surface Pro 4 Red Bar unlock icon + No UEFI access

I am stuck with a red bar unlock icon and surface logo, UEFI its also not working. I believe that this happened after a windows update.

I have tried all combinations but was unsuccessful.

1. Combination Vol up and power instructions.
2. Combination Vol up and power instructions.
3. Keyboard shift and power.
4. Keyboard vol up and power.
5. Keyboard vol down and power.
6. Recovery usb image.

Appreciate your help.

Raj

Answer 1

1. Shut down your Surface.
2. Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
3. When you see the Surface logo, release the volume-up button.
   The UEFI menu will display within a few seconds.

This is the correct way to access the UEFI

If successful, turn on secure boot.

Answer 2

Hi Barb,

Thanks for your reply.

I have tried the steps several times but was unsuccessful.

is there any other workaround this?

Thanks,

Raj

Answer 3

If you cannot boot into Windows, this is the only way to get into the UEFI.. Sorry..

Answer 4

Hi Rajesh,

The only other thing I would suggest, is after shutting it down that you wait at least 10 seconds to be sure it has completed. If you try to do the steps too quickly, they won't work. Here are the full steps to try:

Surface turns on but shows a red bar and an unlocked lock icon - Microsoft Support

If it helps, you may also watch a video of the steps at How to use Surface UEFI - Microsoft Support

Hope this helps,

Greg

Answer 5

Hi Greg,

Tried your method, but no luck. still stuck at the red bar screen.