Screen flipped after update.

Question

My surface pro 3 did its update and restarted. Once it came back online the display flipped upside down. I tried resetting it in the display setting in and out of tablet mode and it did not solve the issue. I cannot use my external keyboard or built in display stand with it flipped upside down. Besides those points its just wrong. Can someone please assist?

Answer 1

I have the same issue and as you will see its got to be linked to the auto rotation hardware/driver.  There is a bit of a short term work around

• Plug in an external USB keyboard it will work
• Plug in an external screen and it too will work and be the correct way up!!!
• Click on right click on desktop and select Display Settings.
• Click the "Lock rotation of this display"
• You will notice that the Orientation then becomes enabled and on mine it said "Landscape (Flipped)".  You can change this to Landscape and click apply and your touch screen will go back to the correct rotation.

As soon as you switch back on the auto rotation feature it all goes horribly wrong again.....at least this gets you to a point where you can upload all your data to OneDrive without doing a headstand.

Looking forward to the fix Microsoft!!

Answer 2

Hi Teresa1064.

Welcome to Microsoft Community and thank you for posting your concern.

To troubleshooting screen rotation, you can check this link.

If the issue is not resolved, you can contact Support here or visit the nearest physical Microsoft retail store in your area. If you are out the United States, check Microsoft Global numbers here.

You can also open a service request to send your Surface Pro 3 for repair.

Regards,

Erwin Nga

Answer 3

Hi,

  So about two days after this happened, it stopped.  After a power off, it restarted with rotation working. I had done a hard power off before, and there were no Windows Updates for me at this time.

Regards

  Ben

Answer 4

Hi Ben.

Thank you for responding here in Community.

You can contact Surface Support here or visit the nearest Microsoft retail store in your area. If you are outside of the United States, you can check Microsoft Global numbers on this link.

You can also open a service request to send your Surface for repair.

Regards,

Erwin Nga