Touchpad and keyboard not working during windows reinstallation, after inaccessible boot device error

Anonymous
2022-08-20T21:21:17+00:00

After getting a used Surface Book 3 I performed a complete reset.

After the reset finished I was getting the error: "inaccessible boot device"

I then downloaded windows to a usb to re-install.

Now the fun part:

In the bios/ uefi I changed the boot drive to usb and the windows setup loads.

However, there is no viewable mouse on screen, and I am unable to navigate using the keyboard either.

I know both the mouse and keyboard work after changing the boot drive in bios.

Any suggestions?

Surface | Surface Book | Install and update

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  1. Anonymous
    2022-08-21T09:35:44+00:00

    You can try the Surface Data Eraser; documentation is at https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the download itself is at https://www.microsoft.com/en-us/download/details.aspx?id=46703  

    If it completes successfully, try a different 16 or 32 GB USB stick with the recovery image.

    If the above fails, you should return the device to the seller if you can.

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