ARM64 is not installing or emulating drivers for X64

Question

I have a brand new Surface PRO 11 with ARM on it. i use this computer every day. i have UVIM devices that i use to communicate with machine controllers. This ARM software will not see the JASTEC driver i need to communicate properly. is there a way to force the driver into the usb com port. i see the the jastec driver in the INF folder in windows. but when i am under device manager they do not appear. any help would be great. i have read that you can emulate the drivers.

Answer 1

Hi Madison, 

Welcome to Microsoft Community.

I'm sorry to hear that you're experiencing issues with your Surface Pro 11 and the JASTEC driver.

Other apps that have not been built for Windows Arm-based PCs will run seamlessly using emulation.  Windows 11 Arm-based PCs running Windows 11 24H2 include the Prism emulator for improved performance for emulated applications.

Drivers for hardware, games and apps will only work if they're designed for a Windows 11 Arm-based PC. For more info, check with the hardware manufacturer or the organization that developed the driver. If a driver doesn’t work, the app or hardware that relies on it won’t work either (at least not fully).

Therefore, Windows 11 ARM can run applications through emulation, even if these applications are designed for x86 or x64 architecture. However, drivers must be designed specifically for Windows 11 ARM, and emulation does not apply to drivers.

You can also try contacting the manufacturer of the JASTEC driver to see if they have any solutions or workarounds for running the driver on an ARM-based device. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

I take it due to the arm architecture. You can’t just install regular windows correct.

Answer 3

That’s correct. It must be the Windows version for ARM processors.

Since you depend on drivers for communicating with your specific devices, you should return the SP11 and choose something with an Intel or Ryzen processor.