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Rubber strip sticking out of my Laptop 4, why is this happening?

Anonymous
2024-02-19T20:59:33+00:00

I just bought this laptop and had it for 2 days but there’s a rubber strip sticking out at the bottom on the laptop close to the vents, why is this happening? It also seems to be covering the wires inside the laptop from dust.

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2024-02-20T00:10:29+00:00

    Hello Aaliyah,

    Thank you for posting in Microsoft Community.

    I appreciate you raising this concern to us, and I understand that you're experiencing an issue with your Surface Laptop 4. The rubber strip you're seeing is actually a dust filter that is designed to prevent dust and debris from entering the laptop's internal components. It's normal for the filter to protrude slightly from the bottom of the laptop, and it's important not to remove it as it helps to protect your device. If you have any further concerns on that, I recommend contacting Microsoft Live support for further assistance.

    You can reach them through these steps:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hopefully this helps!Regards,Rolando S.
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