Issues with my surface pro 7

Question

Hi everyone.

Specs:

• CPU i5 -1035G4
• Ram: 8gb
• W10 Version 1909

I have had my Surface Pro 7 for about 6 months and I am having an issue with CPU throttling. Many times when I have the A/C plugged in my performance is worse when I am using apps such as Zoom or Tencent meeting and I share my screen. I sometimes have issues when watching Netflix.

My CPU goes from 3ghz+ to 0.5-1.5ghz which makes it unusable for me to use as it is very choppy. This is after 5 minutes of use and the CPU utilization is under 30%

Sometimes I have to take out the A/C for it to improve.  If I then plug in the A/C it goes fine for around 10 seconds then the CPU throttles again.

What I've tried:

• I changed the power option to Ultimate performance but that made things worse. So I changed it back.
• I've looked in the advance tab in all of my power settings to make sure it uses 100% when plugged in.
• I've used a fan at the back on my surface to try and cool it down ( It's not that hot even without the fan)
• Updated my drivers / firmware / etc
• I tried different sockets to see if it was a power issue.

I think that maybe something is wrong with my battery maybe, I have no idea what is happening. I am tempted to send it back and get a new one.

If anyone has some suggestions. I would greatly appreciate it.

Thanks

Answer 1

Hi Aaron_S_K,

Thank you for reaching out to Microsoft Community.

Please run these steps on your Surface Pro 7 to troubleshoot then observe if the issues still persist:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware manually

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Run System File Checker Tool in Windows 10

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

Same problem. No solution. It's a shame. I bought a brand new computer for 500$ and is working better!

Answer 3

I am considering buying a weaker charger for a prior Surface Pro. Just a suggestion

Answer 4

Hi everyone.

Specs:

• CPU i5 -1035G4
• Ram: 8gb
• W10 Version 1909

I have had my Surface Pro 7 for about 6 months and I am having an issue with CPU throttling. Many times when I have the A/C plugged in my performance is worse when I am using apps such as Zoom or Tencent meeting and I share my screen. I sometimes have issues when watching Netflix.

My CPU goes from 3ghz+ to 0.5-1.5ghz which makes it unusable for me to use as it is very choppy. This is after 5 minutes of use and the CPU utilization is under 30%

Sometimes I have to take out the A/C for it to improve.  If I then plug in the A/C it goes fine for around 10 seconds then the CPU throttles again.

What I've tried:

• I changed the power option to Ultimate performance but that made things worse. So I changed it back.
• I've looked in the advance tab in all of my power settings to make sure it uses 100% when plugged in.
• I've used a fan at the back on my surface to try and cool it down ( It's not that hot even without the fan)
• Updated my drivers / firmware / etc
• I tried different sockets to see if it was a power issue.

I think that maybe something is wrong with my battery maybe, I have no idea what is happening. I am tempted to send it back and get a new one.

If anyone has some suggestions. I would greatly appreciate it.

Thanks

A similarly discussion, a solution was throttlestop but not sure if that helps in your case.

https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-i7-cpu-throttling/903f8535-931c-42e0-8940-de11b118854c

Answer 5

When i open the task manager, the GPU runs up to 100%. It's fully loaded.

And in the list of processes, the Desktop Window Manager seems to be the problem. 

I wil investigate more when i will have time.