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microsoft surface 2 firmware update failed with surface me driver no working touchscreen in uefi and windows

Anonymous
2023-03-14T00:34:49+00:00

this computer microsoft surface book 2 is good computer working order somehow microsoft did bricked during update for surface me driver i tried using windows 10 19041 using firmware /driver install and still not fixed i got surface me in windows update then still not working at all! so look like microsoft surface book 2 is failure product due to broken firmware update today still no touchscreen at all!

where i can other soutions to way to fix them i do not want send to microsoft service center will cost $$$

microsoft surface book 2 15 inche screen

helps !!!!!!

Surface | Surface Book | Install and update

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  1. Anonymous
    2023-03-14T14:10:19+00:00

    Hi Bradley Fredricks,

    Thank you for reaching Microsoft Community. I'm sorry to hear about what happened to your Surface Book 2 and definitely, this is not the experience we want you to have.

    May I know what error code is the Surface ME driver getting in Device Manager?

    Also, what is the Driver version of the driver that is currently installed? To check, open Device Manager and double-click Surface ME then go to its Driver tab to find the Driver version. If possible, take a screenshot of Driver tab window and share it to us here.

    I'd love to provide you with the troubleshooting steps right now to fix the problem. I am afraid that we may have to wait for the above answer first so that we can provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case or if we need you to refer to the support that suits your problem. We will be sure to let you know in advance so that you save time.

    Kind regards,

    Marrion

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  2. Anonymous
    2023-03-17T20:07:04+00:00

    Hi Bradley Fredricks,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding. 

    Sincerely,

    Marrion

    Microsoft Moderator

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