Copying .jpg files from Chuanganzhuo external floppy drive

Question

I am using this disk reader on my Surface Pro 6.  I am able to view the .jpg files on the floppy disk.  However, I am not able to open/view and copy all of them to my PC.  These .jpgs are older 1999-2002.  How come I can view some, but not all.  Thanks.

Answer 1

It is probably a power issue. Surface does not have enough power over USB for

many peripherals and you need a powered USB hub between the device and your

Surface. And the listing on Amazon for this device states ",it may can not berecognized by your computer because it cannot get sufficient power from them"

As for not being able to view some jpgs, hard to say for sure. How were they created?

Answer 2

Hi Barb,

Thank you for responding.  I have used the disk reader on 3 different laptops (the Surface, HP Pavilion and Toshiba).  I plugged the drive into each of the computer's USB port.  The disk reader comes with instructions: "please don't use our floppy disk drive through USB hub and USB extension cable, because most of these items in the market cannot provide sufficent power to the drive, your computer will not reconize the drive or stop working when you use it through the USB hub or USB extension cable.

All 3 computers recognize the drive and provide a list of the files (jpgs), but I cannot copy and paste them to my computer or open some of them with either photo viewer or XNViewMP (another suggested photo app).  Some of them will not copy.  I receive an error message "An unexpected error is keeping you from copying the file.  If you continue to receive this error, you can use the error code to search for help with this problem.  Error 0x800706F9:  The disk media is not recognized.  It may not be formatted."  

I researched the error code and found this:

https://support.microsoft.com/en-us/topic/floppy-disk-is-not-accessible-not-formatted-or-not-recognized-by-windows-17c4e169-ed8d-2d5a-aaf0-fd257b80ac3a

Photos were taken from 1999-2002.  I do not have a working Windows 95 computer.

Any other thoughts?  

Thanks.

Sharon

Answer 3

please don't use our floppy disk drive through USB hub and USB extension cable, because most of these items in the market cannot provide sufficent power to the drive

Which is why I emphasized a POWERED USB hub (as opposed to an unpowered USB
hub). Your Surface is not providing enough power over USB for this peripheral,
so unless you try a powered USB hub, this device won't work on your Surface. As
for the disk media error, you will probably need to find a professional data
recovery company to see if they can recover the jpgs.