Surface Pro X screen goes black after log in

Question

Surface Pro X screen goes black after log in

Anonymous

I woke up this morning and as usual turned my surface device on. As I get to the log in page and insert my details the screen goes black and unresponsive to simple buttons like windows key. Ive tried to restart couple of time but nothing changes. I return to the same situation over and over. Is anyone able to fix this?

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1 answer

Answer 1

Hello Cartonito,

Thanks for reaching out Microsoft Community and posting your concern here. We really apologize for the inconvenience this has caused you.

Please give these troubleshooting steps a try to isolate the issue:

**Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues.
Run System File Checker in Windows 10.
Perform a Memory diagnostic. From Search, type Memory Diagnostic and run the Windows Memory Diagnostic program. Check Windows stops responding on Surface for more info.
Force a shut down and restart your Surface. Press and hold the power button for 20 seconds. It resets the hardware and clears all the cache and memory for your hardware.

Hope this helps.

StevenK

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Surface Pro X screen goes black after log in

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