How do I reset my facial recognition photo?

Question

About a week ago, I allowed my Surface to install the latest update. After that, I was "asked" to allow the camera to take my photo again, so I did and it did not recognize me at first, so thankfully, I had not closed the dialog option to retake the photo and I retook the photo. It opened the next time I tried to do so. However, now it will not recognize me. So I want to access the camera to take the photo again. This is becoming a pain in the neck and very frustrating to locate. I thought it was in "Settings" but can't find it there now. 

Kindly tell me the path for locating this option on my computer. Is it a Surface thing or a Window's thing? I don't know. and I am not so young that I care to understand the details, I just want easy access to my screen like I had before.

Thanks

Answer 1

Glad it helped. Be sure to mark as answer if you have not already done so.

Answer 2

Go to Settings > Accounts > Sign-in options and locate Windows Hello

OR

Go to settings and search for

Windows Hello

You should be able to remove the face settings/remove Windows Hello

(there is a great video at https://www.youtube.com/watch?v=AWFH9Nd-Ui4 )

Please mark as answer if this resolved your problem.

Answer 3

Go to Settings > Accounts > Sign-in options and locate Windows Hello

OR

Go to settings and search for

Windows Hello

You should be able to remove the face settings/remove Windows Hello

(there is a great video at https://www.youtube.com/watch?v=AWFH9Nd-Ui4 )

Please mark as answer if this resolved your problem.

Hi Barb,

Thank you for the very prompt reply! I am easily frustrated and did not find the pathway intuitive in any way; however, your quick response helped me very much! I will have to save this message for the next time it happens...

Cheers,

Judy