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the camera on my laptop surface wont turn on.

Anonymous
2024-09-18T17:25:35+00:00

the camera on my laptop surface won't turn on can someone help me?

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2024-09-19T06:10:17+00:00

    Hi Alex,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    Here are a few steps you can try to fix the camera issue on your Surface Laptop:

    • Run the troubleshooter: Start by running the automated camera troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most camera issues. Open Get Help
    • Make sure apps can use the camera: Select Start  > Settings  > Privacy & security  > Camera , and make sure that Camera access  and Let apps access your camera  are set to On.
    • Check for Other Apps Using the Camera
    1. If another app is using the camera, it might not work in the app you want to use. Close any apps that might be using the camera, like Skype or Zoom.
    2. Open a different app that uses the camera, like Skype or Teams, and see if the camera works there.
    • Remove and reinstall driver:
    1. Select Search on the taskbar, enter Device Manager, and select it from the results.
    2. Select the arrow next to Cameras to expand the list, and check to see if one of the following adapters is listed:
      • Intel(R) TGL AVStream Camera
      • Intel(R) AVStream Camera
    3. Double-click the camera, select the Driver tab, and then select Uninstall Device.
    4. Select Attempt to remove the driver for this device and then select Uninstall.
    5. Restart your Surface.
    • Force a restart: Select Start  > Power > Shut down and wait a moment for your Surface to shut down. Then press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again. See Force a shut down and restart your Surface for more info.
    • If you're still having camera problems, try restoring or resetting your Surface. To find out how, see Restore or reset Surface for Windows.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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