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Configuring Windows Feature stuck on 100%

Anonymous
2020-06-24T09:04:17+00:00

Hey guys,

I currently have a Microsoft Surface laptop 2 and last night 23/06 i updated it and shut down and just left it on my table assuming it would just update and well, shut down. 24 hours later it is currently stuck on "Configuring Windows features 100% complete Don't turn off your computer" Just wondering what I should do now?

Cheers.

***Moved from Windows 10/Windows update, recovery, & backup***

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-06-25T05:40:34+00:00

    Hi SeamusLamont,

    Thank you for reaching out Microsoft Community.

    You don't have to shutdown your Surface device while it's updating. Doing so will corrupt those updates that need to be installed on your Surface device causing this kind of issue to exist. Now, you'll need to force shutdown the Surface device by pressing and holding the power button for 15-20 seconds or up until the screen will turn off. Once done, you may restart the Surface device and see if this works okay now.

    If in case the issue persists, then  we may have to reimage the Surface device and this will reset the device back to its factory settings. Please let me know if the above mentioned steps did resolve this issue. Otherwise, I'll send you the steps to reimage the Surface device.

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

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