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Surface Pro goes into instant hibernation on start up

Anonymous
2020-04-17T07:22:19+00:00

My surface pro performed a windows update first thing this morning and now instantly goes into hibernation/lock as soon as it starts. I don't even get sufficient time to get to any settings screens to try and disable hibernation (if that's possible?). It's extremely frustrating as given the COVID-19 situation I need this pc to be available to enable me to work.

Any ideas on how to fix this?

Thanks

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-04-17T10:14:43+00:00

    Try a 2 button reset-

    Step 1:    Press and hold the power button on your Surface for 30 seconds and then
    release it.

    Step 2:    Press and hold the volume-up button and the power button at the same
    time for at least 15 seconds and then release both.
        The screen may flash the Surface logo, but continue holding the buttons
    down for at least 15 seconds.

    Step 3:    After you release the buttons, wait 10 seconds.

    Step 4:    Press and release the power button to turn your Surface back on. You
    should see the Surface logo.

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