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Surface Pro stuck at American Megatrends TPM page.

Anonymous
2019-06-10T23:36:38+00:00

For several weeks my Surface Pro has been stuck at the American Megatrends (2013) TPM page. I have no idea why? I don't recall doing any upgrades.

I've tried Deleting All Secure Boot Keys, then Installing them but his hasn't helped.

The settings are:

Trusted Platorm Module [Enabled]

Secure Boot Control [Enabled]

What can I do?

Thanks

Surface | Surface Pro | Install and update

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  1. Anonymous
    2019-06-11T00:14:37+00:00

    Providing the screenshot would be much better in order for troubleshooting.

    1 person found this answer helpful.
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  2. Anonymous
    2019-06-11T00:36:52+00:00

    Here is a photo of the screen.

    7 people found this answer helpful.
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  3. Anonymous
    2019-06-11T00:47:08+00:00

    Here's the screenshot.

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  4. Anonymous
    2019-06-11T02:15:39+00:00

    Hi Tim,

    Nice pictures.

    What product are you suffering from the issue with? Surface Pro [X]?

    Do you mean to say when choosing [Exit Setup] then back to the same screen again, and never make windows booting?

    If there are other pages besides the one you posted while booting, I would also recommend you to post.

    One of possible solutions can be trying Recovery Image.

    https://support.microsoft.com/en-us/surfacerecoveryimage

    Cheers,

    Green

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  5. Anonymous
    2019-06-11T04:29:38+00:00

    Thanks Green,

    I've got a Surface Pro. I think it's a Pro 2 - certainly no later than that. Running Windows 10. The problem occurred a month or more ago.

    After I choose [Exit Setup] it tries to reboot, the Surface page pops up for a while then it goes to the TPM page.

    I get an error message (below) when following the link to the Recovery Image. I tried to access an Image via a search but ended at the same page and the same error. I've rebooted the PC I'm using now and got the same error.

    An error occurred

    Please try your request again later

    CV: awxIntKf2ECRlAoa.9

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