Share via

Surface book 2 battery at 0% and won't charge.

Anonymous
2024-04-22T18:17:46+00:00

Surface book 2 battery at 0% and won't charge. I attach my battery report. Any idea if its solvable?

COMPUTER NAME *****
SYSTEM PRODUCT NAME Microsoft Corporation Surface Book 2
BIOS 394.779.768 08/11/2015
OS BUILD 22621.1.amd64fre.ni_release.220506-1250
PLATFORM ROLE Slate
CONNECTED STANDBY Supported
REPORT TIME 2024-04-2220:12:48

Information about each currently installed battery

BATTERY 1 BATTERY 2
NAME M1005046 M1010958
MANUFACTURER DYN SMP
SERIAL NUMBER 0021713830 3111807827
CHEMISTRY LION LION
DESIGN CAPACITY 23,200 mWh 62,200 mWh
FULL CHARGE CAPACITY 14,000 mWh -
CYCLE COUNT 391 424

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING
2024-04-2220:06:21 Active AC 452 % 62,200 mWh
20:06:23 Connected standby AC - -
20:06:27 Suspended - -
20:06:27 Connected standby Battery - -
20:06:27 Suspended - -
20:12:48 Report generated Battery - -

Battery drains over the last 3 days

START TIME STATE DURATION ENERGY DRAINED
2024-04-2220:06:27 Connected standby 0:00:00 - -

History of system usage on AC and battery

BATTERY DURATION AC DURATION
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
- - - - -

Charge capacity history of the system's batteries

PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY
- - -

Battery life estimates based on observed drains

AT FULL CHARGE AT DESIGN CAPACITY
PERIOD ACTIVE CONNECTED STANDBY ACTIVE CONNECTED STANDBY
- - - - -

Current estimate of battery life based on all observed drains since OS install

Since OS install - - - -
Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-04-23T09:44:12+00:00

    Hello David Bravo2,

    Welcome to Microsoft Community.

    Can you clarify here whether the Surface Book 2 device you are using is a 13-inch or a 15-inch device?

    After fully reading the battery report you posted here, I compared your report to my Surface Book 3's battery report and I found that there seems to be an awful lot of data missing from your battery report.

    So I might speculate whether the problem is related to the battery drive, or whether it is related to the battery itself. Follow these guided steps to try some actions with the battery drive:

    1. Plug in your Surface Book 2.
    2. Select Search on the taskbar, enter device manager, and then select Device Manager from the list of results.
    3. Select the arrow next to the Batteries category.
    4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery or Surface Battery, select the Driver tab, and select Uninstall Device > OK.

    You can also right-click Microsoft Surface ACPI-Compliant Battery or Surface Battery, and then select Uninstall device.

    *Because the Surface Book 2 has two batteries, you'll probably see two Surface Battery options here. Please do the same for both battery options.*
    1. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.
    2. Select Start > Power > Restart.

    After restarting, make sure that you can charge the battery of the Surface Book 2 at this time.

    If the above process does not work, we recommend that you try to download the driver and firmware package for Surface Book 2 directly:

    Download Surface Book 2 Drivers and Firmware from Official Microsoft Download Center

    Once the download is complete, double-click and install it, then restart your computer to check if you can charge the battery.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

    0 comments