Surface Pro 7 fan noise

Question

I just purchased a Surface Pro 7 to work remotely, I was in a videocall with nothing else on besides Chrome and the fans kick in so loud, that people from the other side of the call could hear. I went to check the CPU if it was being used too much, but it was below 50%. All the updates are done, so I don't quite understand why is this happening to a brand new computer.

I have the Surface Pro 7 i7, 16GB Ram and 512GB...it's supposed to be a good machine.

Answer 1

Hi RitaGomes2,

Thank you for raising this concern of yours here in Microsoft Community. We apologize for the inconvenience this has caused you.

It's basically normal for the Surface Pro 7's fan to kick in when there are several applications that are still running in the background with high CPU usage. Those were definitely the reason behind the loud fan noise and to check if there's anything else that triggers the performance of the Surface device, what I'd like you to do to troubleshoot this issue is to run the system file checker to check if there are corrupted system files that are just looping around causing this issue to exist.  To run the system file checker, kindly type Command Promp****t on the search box next to the Windows icon and run it as administrator. Once done, type and enter sfc /scannow. Let it load, detect and repair those corrupted files. Whether it detects a corrupted file or whatnot, kindly restart your Surface device and please run the Surface Diagnostic Toolki****t and make sure to set the device battery performance to recommended, making the device to run just fine without the need of a fan or with less assisted cooling needed. 

If in case there's nothing in Task Manager that runs with high CPU usage and the issue still exists, you may have to reset the device back to its factory settings. So, please save all your files first before doing the complete reset.

If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to contact our Microsoft Surface Support to get further assistance in getting a replacement for that unit.

Kind Regards,

Crest_Z

Answer 2

Hi,

I am having the same problem, and I have seen a lot of issues reported online with regards to the fan noise as well as battery levels for the Surface Pro 7 i7 16GB RAM 512GB SSD. I purchased this high-performance configuration because I rely on my computer every day, and needed a reliable device. So far I am very unimpressed.

My first device had a problem with battery lasting max of 3 hours and often less than 2 hours. Now my replacement device has problems with the fan and the battery is still depleting very rapidly. The fan noise is continuous and really loud, which is very disturbing when you are on the computer all day long

Every time someone reports it, we seem to get the same response from Microsoft Response that we have to reset to factory setting, which is unacceptable for such an expensive device.

Cheers,

Gry