Out of Warranty by 3 months and she stops working - can i get it fixed for such a major fail.

Question

My Surface Pro8 has just had the warranty expire - and it has stopped working.

I am able to reboot, and get the blue screen, it spins for 1 to 5 minutes, makes a static sound and the screen goes black.

I do not even get to the log in page.

Any ideas as to an easy fix or is it a hardware problem.

Answer 1

Hi Stuart,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you're experiencing issues with your Surface Pro 8. Since your device is out of warranty, you may need to pay for any repairs or replacements. However, before considering any repairs, I suggest trying a few troubleshooting steps to see if the issue can be resolved.

• Remove all external devices. Leave the Surface plugged into the power supply included with the device and remove all external devices including USB drives, SD cards, or any keyboard or mouse dongles.
• Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support
• If you see no spinning dots, proceed to the USB Recovery step. Creating and using a USB recovery drive for Surface - Microsoft Support

If you see spinning dots. Force the device to open advanced repair options. Force the device to shut down again and restart, after two consecutive failed attempts to start Windows, the Recovery menu will appear. Select See advanced repair options to open a Choose an option menu.

Advanced repair options may be available to perform, including Go back to the previous version, Startup Repair, System Restore, and Reset this PC.

• If the problem is not resolved, there is likely a hardware problem with the Surface device. How to get service or repair for Surface - Microsoft Support

Blue screen errors will often display an error code or message, which can help diagnose the cause of the problem. If you are able to see any error messages or codes displayed on the blue screen, write them down. This information is crucial in determining the best course of action to take next.

I hope this helps. If there is anything not clear, please do not hesitate to let me know.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

I have had to restore/reset.

However, despite being on charge all night - battery still reads 0%. Plus it now requires a password which is different to the password I operated on.

I appreciate it is out of warranty- but such a catastrophic failure with in 3 months for a nigh on $2000 laptop is not really acceptable

I am hopeful that Microsoft can make a better offer as this is my 4th Surface Pro - bought Two for the kids school.