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aptx doesn't work on my brand new Surface Headphones 2

Anonymous
2022-02-05T01:52:50+00:00

I've just gotten my new headphones and at first aptx worked perfectly fine. But right after updating the firmware it stopped working. The option is absent from the android app and greyed out on the windows app.

Please help me fix this.

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  1. Anonymous
    2022-02-07T20:34:07+00:00

    Hi OrKurtz,

    Thank you for reaching Microsoft Community. I'm sorry to hear about the issue you encountered after the firmware update on your Surface Headphones 2.

    Surface Headphones 2 should still support aptx codec. Please try these steps below to troubleshoot then see if these helps:

    1: Turn of then on your Surface Headphones

    2: Restart the host host device

    3: Disconnect and reconnect the headphones

    4: Check if an update is available on the Surface Audio app

    For Windows: see Get updates for apps and games in Microsoft Store

    For Android: see the Google Play Store

    5: Uninstall and reinstall the Surface Audio app

    6: Reset the firmware of your Surface Headphones 2

    See: Reset Surface Headphones (microsoft.com)

    Hope this helps.

    Kind regards,

    Marrion

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