My computer has a warning from win dows Defenfer security center to call 1-855-393- 6306 and I can’t x it out is this a scam? I have virus protection

Question

My computer has a warning from win dows Defenfer security center to call 1-855-393- 6306 and I can’t x it out is this a scam? I have virus protection

Anonymous

I have a pop up on my computer from windows defender security center telling me not to close out or shut down my computer and to call 1-855-393-6306. Is this a scam. And I can’t close out of it or X it out

I have security protection from Staples. Help

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2 answers

Answer 1

Anonymous

I think it is a scam, the same thing happened to me today so i installed a new antivirus into it.

Answer 2

Hi Deb,

This is a definitely a tech support scam. Microsoft (or any other legitimate company) will never lock up your computer with a popup banner asking you to contact them for assistance.

If it ever happens again, to kill the stuck browser process, do whichever of the following works:

Press F11 to exit the browser from full screen mode, then close the tab
Press Alt + F4 (until the browser process is terminated)
Press Ctrl + Shift + Escape to open Task Manager, locate the browser processes and right click End Task
Hold the power button down until your computer turns off (this will always work)

After that, clear your browser's cache

For Edge, enter edge://settings/clearBrowserData into the URL bar. Select the first three options then press Clear now

For Chrome, refer to https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop


To minimize the likelihood of this happening again, install an Ad/content blocker. I recommend uBlock Origin

[https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak](https://microsoftedge.microsoft.com/addons/detail/ublock-origin/odfafepnkmbhccpbejgmiehpchacaeak "microsoftedge.microsoft.com")

Suggested reading:

- [Protect yourself from tech support scams (microsoft.com)](https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435 "support.microsoft.com")
- [Microsoft-Report a technical support scam](https://www.microsoft.com/en-US/concern/scam?SilentAuth=1&amp;wa=wsignin1.0 "www.microsoft.com")

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My computer has a warning from win dows Defenfer security center to call 1-855-393- 6306 and I can’t x it out is this a scam? I have virus protection

2 answers