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dead pixels on screen

Anonymous
2023-09-19T17:31:04+00:00

is it possible to have a hundred dead pixels on the screen of a surface pro 6 monitor? they look like tiny pinpricks.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-09-19T22:43:02+00:00

    Hi JaneceKissack!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    I understand you're having issues with your Surface device. Happy to help and provide more options here.

    For us to have a better check on the issue, could you please send us a photo of your Surface screen, where the dead pixels are visible?

    For the meantime try following these steps below:

    Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

    Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

    Run Surface Diagnostics Toolkit and complete task here Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support.

    Please let us know how it goes. We look forward to hearing from you.

    Greetings,

    RodelioP.

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  2. Anonymous
    2023-09-23T05:09:59+00:00

    Hi JaneceKissack!

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    RodelioP.

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