Why won't my surface pro 7 work with any of the type covers I use?

Question

My surface pro type cover is not working. I have tried every method I could find to fixing it. I have tried the restarting method, I have tried the shutting it down method, I have tried the cleaning method, I have tried to check and see if it needed updating and my laptop kept saying that everything is fine and I couldn't find any more methods that fixed my problem over the past year. I have tried using my friends type cover to see if that would work but it still didn't, they both weren't connecting to my laptop. Does this mean that the problem is my actual laptop then? I am very confused as this is the only problem I have with my laptop (which is a Surface pro 7) so I am very unsure about what the problem is.

Something else I'd like to include is that it worked for about a day and then it stopped working all of a sudden and hasn't worked for about a year since. There are no physical damages that I can see and the magnet on my type over works just fine I just cant type anything or use the mouse pad on it and this is the same exact problem for the one I've borrowed from my friend. Please help me.

Kind regards, Kylah.

Answer 1

Hello, Kylah1.

Welcome to Microsoft Community!

I have noticed that your Surface Pro 7 is currently not connecting and working with your keyboard. You have already performed a test via your friend's keyboard, which could indeed mean that your Surface Pro 7 has some faults when connecting.

In order to rigorously troubleshoot the possible causes, we will investigate separately at the driver and system level as well as at the hardware level.

First, we will perform the driver level troubleshooting means. Usually, we can manually obtain the driver and firmware installation package for Surface Pro 7 to update the driver environment:

Download Surface Pro 7 Drivers and Firmware from Official Microsoft Download Center

Reboot your device after the download is complete to see if the keyboard connects. If the problem stems from the driver, then performing this procedure will usually resolve it.

If we are still unable to use the keyboard after completing the driver and firmware updates, then we need to further investigate the issue at the hardware level. I recommend that you send your Surface Pro 7 to the Surface Support team for a hardware service.

I can direct you to Surface Live support, who can help you create a service order:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface, press Enter, and click "Contact Support" at the bottom:

3. Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

4. You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards.

Leo.L - Microsoft Community Support Specialist