Share via

Can I return my surface pro x and get a refund?

Anonymous
2023-01-17T15:36:09+00:00

Hello, I have had a microsoft surface pro x since June 2021 and the surface keyboard didn't work a few months back and since my products were under warranty, I managed to get a new surface cover keyboard and now, it's once again not working and my warranty is over now. I want to return my product/s and get a refund.

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-01-17T18:16:53+00:00

    Hi Pragati Ramesh,

    Thank you for reaching Microsoft Community.

    For devices purchased from the online Microsoft Store, return policy for refund are only available within 60-days from purchase. Please contact our live Surface Support team for other options available and for further assistance as this already beyond our support boundaries here in the Community. You may contact them through these options below:

    1: Through the Surface app

    Open the Surface App and select Help & support > Get help.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    2: Through the Contact Us - Microsoft Support page

    Go tohttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0Contact Us - Microsoft Supporthttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0and select Devices.

    Choose your preferred support method.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    Kind regards,
    Marrion

    0 comments